MOTOR ACCESSORIES DIRECT

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Shipping Policy

‌Effective Date: October 10, 2026‌

This Shipping Policy is formally issued by MOTOR ACCESSORIES DIRECT PTY LTD, whose registered business and operation address is Unit 6, 54–60 Industry Drive, Tweed Heads South, NSW 2486, Australia. If you have any questions about delivery timelines, shipping fees, order tracking or any related services, you can reach our dedicated customer support team at any time via phone at +61 7 5522 2022, or send an inquiry email to fernly@motoraccsdirect.com. This policy applies to all orders placed through our official e-commerce platform hosted at www.motoraccsdirect.com, where you can browse our full range of practical, durable car small tools including the €7.00 Car Grab Handle Hook for Visor and Console, €23.00 Car Seat Gap Organizer with Cup Holder, €22.00 Collapsible Car Cup Holder Trash Bag, €11.00 Collapsible Car Trunk Organizer Box with Dividers, and €23.00 Hanging Car Backseat Organizer Multiple Pockets, designed to make every daily drive far more comfortable. By confirming your order and completing payment on our website, you acknowledge that you have fully read, understood and agreed to all terms outlined in this Shipping Policy.

1. Order Processing and Dispatch Rules

All successfully paid orders submitted on our platform will enter our formal processing workflow within 24 working hours after the payment is confirmed. Our warehouse operating hours are 9:00 AM to 5:00 PM Australian Eastern Standard Time, from Monday to Friday, excluding official Australian public holidays. Any order paid after 2:00 PM on a working day will be processed on the next following business day, and all orders placed on weekends or public holidays will be arranged for processing on the first working day after the holiday ends.

Before dispatching your package, our warehouse team will conduct a double-check inspection for every single auto accessory item you purchased, confirming product quality, order accuracy, and package integrity, to ensure that you receive completely undamaged, correct goods consistent with the details of your order. After the inspection is completed and passed, we will select the most suitable authorized courier service according to your delivery location, and generate a unique tracking number for your order immediately. We will send an official dispatch notification email to your registered account email address, containing the full tracking information, courier service provider details, and a real-time tracking link for you to monitor the full status of your parcel at any time. You can also click the “SHOP NOW” button on our website any time later to access your personal order management page, where all your order processing status and shipping related details are clearly displayed.

2. Shipping Coverage and Delivery Timeline

We currently provide two major shipping service categories to cover customers across different regions: domestic shipping for all addresses within Australia, and international shipping for eligible overseas destinations.

2.1 Domestic Australian Shipping

For all delivery addresses located in New South Wales, Queensland, Victoria, South Australia, Western Australia, Tasmania, Northern Territory and Australian Capital Territory, we offer two optional shipping tiers for you to choose from at checkout:

  1. ‌Standard Domestic Shipping‌: This cost-effective service applies to all non-remote areas across mainland Australia, with an estimated delivery window of 3 to 7 working days after your order is dispatched. For eligible orders with a total cart value over AUD 79, we offer free standard domestic shipping as a preferential benefit.
  2. ‌Express Domestic Shipping‌: If you need to receive your car accessories urgently, you can select this expedited service at checkout, which ensures your parcel will be delivered to your nominated address within 1 to 3 working days after dispatch.

For delivery addresses located in remote Australian regions that are not covered by standard courier routes, we will notify you of any extra required remote area surcharges before we process your order, to ensure full transparency of all shipping costs.

2.2 International Shipping

We currently deliver our practical, durable car small tools to most countries and regions across New Zealand, Southeast Asia, the European Union and North America. The estimated delivery timeline varies based on your exact destination location: standard international shipping usually takes 7 to 14 working days after dispatch, while the optional expedited international shipping service can shorten the delivery period to 4 to 7 working days. Please note that for all international orders, the recipient is responsible for paying any applicable import duties, customs clearance fees and local tax charges imposed by the destination country’s customs authority, and these charges are not included in the product price or shipping fee you pay at checkout. We will declare the accurate product value on the customs declaration form in full compliance with international trade regulations, and we cannot alter the declared value to avoid customs duties as this will violate local legal requirements.

3. Shipping Fees and Delivery Instructions

All shipping fees will be clearly calculated and displayed for you at the checkout page before you confirm payment, and the fee is determined based on the weight and size of your ordered items, as well as the exact distance between our Tweed Heads South warehouse and your nominated delivery address. There will be no hidden extra charges added to your order after you complete payment.

To ensure your parcel can be delivered successfully without issues, please provide a complete, accurate and valid delivery address, including detailed street number, street name, suburb, state/region, postcode, and a working local contact phone number. Our courier will contact you via phone or SMS in advance before the first delivery attempt. If no one is available to sign for the parcel at the provided address, the courier will leave a delivery notification card, and you can arrange a redelivery or collect your parcel from the nearest local courier pick-up point according to the instructions on the notification. After the parcel is marked as delivered with a signature, you can contact our support team within 48 hours if you do not receive your items, and we will assist you to verify the delivery status with the courier provider immediately.

4. Delivery Exceptions and Related Arrangements

In very rare cases, unforeseen circumstances may cause delivery delays that are outside our reasonable control, including but not limited to extreme severe weather events, local courier operation strikes, customs clearance inspection delays, or force majeure events. Once such exceptions occur, we will notify you of the latest situation via email as soon as we receive the update from the courier, and work with both you and the logistics provider to find the most reasonable solution to resolve the issue. We will never charge you extra for re-delivery arrangements caused by logistics-side errors, and we will arrange free replacement shipment or corresponding refund for you if your parcel is confirmed lost after the full investigation, fully protecting your legitimate consumer rights.

If you receive a visibly damaged outer package at the time of delivery, you can request the courier staff to witness the unpacking process, and take clear photos of the damaged package and any possible damaged items, then contact our support team immediately. We will arrange the follow-up return or reshipment process for you as quickly as possible, so you can enjoy our high-quality auto gear without extra hassle. For any other inquiries related to shipping services, feel free to reach out to us at fernly@motoraccsdirect.com any time, our team will respond to your request within 2 working days.