MOTOR ACCESSORIES DIRECT

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Refund and Returns Policy

‌Effective Date: October 10, 2026‌

This Refund and Returns Policy is formally issued by MOTOR ACCESSORIES DIRECT PTY LTD, whose registered business address is Unit 6, 54–60 Industry Drive, Tweed Heads South, NSW 2486, Australia. If you have any inquiries related to this policy, returns, order processing or other related matters, you may reach our support team directly via phone at +61 7 5522 2022 or send an email to fernly@motoraccsdirect.com at any time. This policy applies exclusively to all orders placed through our official e-commerce platform hosted at www.motoraccsdirect.com, where we offer a full range of practical, durable car small tools including the €7.00 Car Grab Handle Hook for Visor and Console, €23.00 Car Seat Gap Organizer with Cup Holder, €22.00 Collapsible Car Cup Holder Trash Bag, €11.00 Collapsible Car Trunk Organizer Box with Dividers, and €23.00 Hanging Car Backseat Organizer Multiple Pockets, designed to make every daily drive far more comfortable for all our customers.

This policy is formulated in full compliance with the Australian Consumer Law (ACL) administered by the Australian Competition and Consumer Commission (ACCC), ensuring all our service terms align strictly with local legal requirements while clarifying clear, transparent rules for all return, exchange and refund procedures for every purchase made on our platform. By completing checkout and confirming your order on our website, you fully acknowledge that you have read, understood and agreed to all the terms outlined in this Refund and Returns Policy. We explicitly emphasize at the very start of this policy that ‌partial or full-only refunds without the physical return of the purchased products to our designated return address are strictly not permitted under any circumstances‌. No customer request for an only-refund that does not involve returning the corresponding physical goods will be approved or processed by our team, and this rule applies to all order scenarios without exception unless explicitly required by mandatory Australian legal provisions.

1. Eligibility for Returns and Valid Request Scenarios

Your right to return the products you purchased on our platform is clearly defined according to Australian consumer protection regulations, and all valid return requests are divided into the following two main categories:

1.1 Returns Triggered by Consumer Guarantees Under Australian Consumer Law

If the car accessories you receive fail to meet the statutory consumer guarantee requirements, you are fully entitled to submit a valid return request. This covers scenarios including but not limited to: the product has inherent quality defects that affect normal use; the delivered item is significantly inconsistent with the product description displayed on our www.motoraccsdirect.com product page; the product cannot perform the exact function we explicitly advertised; or the item we delivered to you is incorrect or mis-shipped. Under these legally protected scenarios, you can choose to either exchange the defective/incorrect product for a brand new qualified unit of the same type, or proceed to return the product for a full refund of your paid order amount. We are fully committed to honoring all your statutory consumer rights granted by the Australian Consumer Law, and any “no refund” declaration that attempts to override these legal obligations is completely invalid and will never be applied to your orders. When submitting a request under these scenarios, you only need to provide valid proof of purchase such as your order number, bank transaction record or relevant photo/video evidence of the product defect, instead of being limited to providing a physical printed receipt. For products identified with a major defect that cannot be easily repaired to meet normal use standards, we will arrange your return or exchange request as a priority.

1.2 Returns for Change of Mind

We voluntarily provide a 10-day change-of-mind return window, which applies from the exact date you sign for receipt of your ordered car accessories. If you are not fully satisfied with your purchased item for reasons including but not limited to unsuitable size, personal preference for a different style or color, you can submit a return request within this 10-day window, which is a preferential policy we offer far exceeding the minimum legal requirements. Please note that this voluntary change-of-mind return service is only applicable to products that remain completely unmarked, unused, with all original packaging, attached accessories, tags and labels intact, and fully resalable in brand new condition.
In all of the above valid return scenarios, you are required to send the corresponding purchased physical product back to our designated return address before we can proceed to process your subsequent exchange or refund application. No request that asks for a refund without returning the actual product will be reviewed or approved, and we strictly do not support any only-refund application of any kind.

2. Situations That Do Not Qualify for Returns

To protect the legitimate interests of both our customers and our business operations, the following scenarios are not eligible for return or exchange processing:

  1. Products that have been used, damaged, modified or stored improperly due to user error, leading to obvious wear, contamination or irreversible damage that affects secondary sales.
  2. Return requests submitted after the 10-day change-of-mind return window has expired, without any proof that the product has inherent quality defects that meet ACL consumer guarantee requirements.
  3. Products whose outer packaging, built-in accessories, original tags, anti-counterfeiting labels and free promotional gifts are incomplete or damaged, making the product unable to be resold as a brand new unit.
  4. Return requests submitted solely for the purpose of obtaining a full or partial refund while keeping the purchased product, which directly violates our explicit no-only-refund rule.
  5. Products with normal minor chromatic aberration caused by shooting lighting and different display screen parameter differences, which are non-quality issues that have no impact on the normal function of the car accessories.

3. Return Processing Rules and Fee Arrangements

When you confirm that your return request meets the above eligibility conditions, please first send an email to fernly@motoraccsdirect.com to get in touch with our customer support team, confirm the details of your return, and receive clear return guidance and our designated return address. You must send back the product through a standard courier service within 24 hours after our customer service confirms your return application.
For returns that fall under the ACL consumer guarantee scenarios (product quality issues, mis-shipment, etc.), we will fully cover the standard return shipping cost for one parcel of your return shipment, and we will process your exchange arrangement or full refund immediately after we receive and inspect the returned product at our warehouse. For change-of-mind returns submitted within the 10-day window, you will be responsible for covering the round-trip shipping costs of the returned product. We do not accept parcels sent via ordinary post, cash-on-delivery or payment-on-arrival courier services, and you will need to prepay the return shipping fee when sending the parcel.
After our warehouse team receives the returned product, we will complete the quality inspection of the item within 3 working days. Once the inspection confirms that your return meets all policy requirements, we will arrange your exchange shipment or process the corresponding refund back to your original payment account within 3 working days. Under no circumstances will we process a refund before we receive and successfully inspect the physical returned product, strictly adhering to our regulation that no only-refund request will be approved.

4. Policy Updates and Dispute Resolution

MOTOR ACCESSORIES DIRECT PTY LTD reserves the right to adjust and update the terms of this Refund and Returns Policy appropriately to adapt to new business adjustments or updated legal regulatory requirements. After the updated policy is issued, we will publish it prominently on the homepage of www.motoraccsdirect.com, and the revised terms will take effect 7 working days after the public notice is released. If you have any disputes related to return or refund processing, you can first contact our customer service team for communication. If the dispute cannot be resolved through negotiation, you can also submit a consultation or complaint to the local fair trading or consumer affairs department in accordance with Australian consumer protection regulations for further assistance.