MOTOR ACCESSORIES DIRECT

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Privacy Policy

‌Effective Date: October 10, 2026‌

This Privacy Policy is issued by MOTOR ACCESSORIES DIRECT PTY LTD, located at Unit 6, 54–60 Industry Drive, Tweed Heads South, NSW 2486, Australia. You may contact us at +61 7 5522 2022 or via email at fernly@motoraccsdirect.com. This policy applies to our official e-commerce website hosted at www.motoraccsdirect.com, which offers a full range of practical, durable car small tools including the Car Grab Handle Hook for Visor and Console, Car Seat Gap Organizer with Cup Holder, Collapsible Car Cup Holder Trash Bag, Collapsible Car Trunk Organizer Box with Dividers, and Hanging Car Backseat Organizer Multiple Pockets, designed to make every daily drive far more comfortable.

We are fully committed to protecting your personal information security and legal rights, and we strictly comply with all applicable privacy laws including the Australian Privacy Principles under the Privacy Act 1988, the General Data Protection Regulation (GDPR) for relevant international users, and other global data protection regulations. This document is designed to clearly explain how we collect, use, store, share and protect your personal information when you access, register accounts, browse products, place orders, participate in marketing activities and use all other services provided on our platform. By visiting, registering or using any service on www.motoraccsdirect.com, you acknowledge that you have fully read, understood and agree to all terms outlined in this Privacy Policy.

1. Personal Information We Collect and Corresponding Scenarios

We only collect personal information that is necessary to deliver our e-commerce services, following the strict minimum necessity principle at all times. The personal information we process falls into two main categories: information you actively provide to us, and information we automatically collect when you use our platform.

1.1 Information You Actively Provide

This category of information is submitted voluntarily by you to support the core operation of our shopping platform:

  1. ‌Account and Identity Management Information‌: When you create a user account on our website, you may be required to provide your full name, email address, shipping address including the recipient’s full name, valid contact phone number, detailed delivery location information, and your custom account password. These details are used exclusively to verify your identity, manage account security, support full order tracking and management, and process subsequent after-sales service requests.
  2. ‌Transaction and Service Related Information‌: When you proceed to place an order for any of our auto gear products including the €7.00 Car Grab Handle Hook for Visor and Console, €23.00 Car Seat Gap Organizer with Cup Holder, €22.00 Collapsible Car Cup Holder Trash Bag, €11.00 Collapsible Car Trunk Organizer Box with Dividers, or €23.00 Hanging Car Backseat Organizer Multiple Pockets, we will collect records of your selected products, payment completion status (note that all core payment processing is completed directly by licensed, regulated payment service providers and we do not store your full credit card or sensitive financial details), as well as the delivery information you confirm at checkout, either consistent with your saved shipping address or updated specifically for that individual order. This information is necessary to complete product delivery, transaction reconciliation, and after-sales inquiry processing.
  3. ‌Interaction and Feedback Information‌: When you participate in our user satisfaction questionnaires, submit product reviews for the auto accessories you purchased, reach out to our customer support team for consultation, or submit complaint suggestions to help us improve our services, you may voluntarily provide additional feedback content, alternative contact methods, and detailed problem descriptions. We will only use this information to resolve your submitted requests and optimize the overall service experience for all platform users.

1.2 Automatically Collected Information

When you access and use our website, our server will automatically collect non-sensitive but operationally necessary information to ensure service stability and security:

  1. ‌Device and Environment Information‌: We automatically record details including your device type (mobile phone, desktop computer, tablet), operating system version, browser type and version, public IP address, and current network connection type. This information is used to optimize our platform compatibility across different devices, resolve technical access issues promptly, and maintain overall service stability.
  2. ‌Transaction and Log Records‌: We automatically generate and store full transaction related logs including unique order identification numbers, exact transaction timestamps, full product information of your purchased auto accessories, payment processing status, and your browsing behavior records on the website. These logs are used for order management, transaction dispute resolution, and mandatory compliance audit requirements.
  3. ‌Device Identification Information‌: We may access your device’s ICCID (Integrated Circuit Card Identifier, the unique serial number of your SIM card) through authorized system interfaces during your usage of login, payment, sharing, statistical and message push functions. This information is used for accurate device identification, account binding, account and transaction security risk control, prevention of fraudulent account access and abnormal login attempts, payment security verification, reliable message push delivery, application operation statistics and technical fault troubleshooting. The actual access to ICCID is completely subject to your device system version, manufacturer permission policies and integrated SDK versions, and we will never collect this information without your explicit permission.
  4. ‌Location Information‌: With your separate explicit authorization, we will access your approximate location information to push accurate information about local nearby distributors of our motor accessories products, so as to provide you with a more personalized service experience that matches your actual geographic needs.

2. How We Use Your Personal Information

All processing activities of your personal information are limited to the clearly stated purposes described in this policy, and we will never use your personal information for any purpose that is incompatible with the terms notified to you without obtaining your separate additional consent.

2.1 Core Service Performance

We use your collected personal information to fulfill all basic service obligations required for normal operation of our e-commerce platform, including processing your submitted orders, arranging product logistics and distribution, completing account management operations such as password reset and identity security verification, responding to your after-sales consultation requests in a timely manner, and ensuring that you can normally use all core functions including product browsing, online ordering, order status query and after-sales application.

2.2 Service Optimization and Security Protection

  1. ‌Personalized Experience Enhancement‌: Based on your historical browsing behavior, purchase records and interaction feedback on our website, we will use algorithm recommendation logic to push product listings, preferential activity information and new product launch notifications that may match your interests, effectively improving your shopping efficiency when you browse our full range of practical, durable car small tools. We fully respect your right to choose, and you can turn off the personalized recommendation function at any time through the settings page of your personal user account.
  2. ‌Platform Security and Risk Control‌: We use your collected device information, IP address, account login records and ICCID data to perform multi-dimensional risk identification, effectively preventing common network risks including fraudulent order placement, account theft, false transaction and malicious fraud. We will also deploy corresponding security protection measures including verification code mechanism, trusted device binding and abnormal behavior interception, to fully protect the security of your user account and transaction process.
  3. ‌Platform Operation Optimization‌: After processing your personal information through de-identification and anonymization technical measures, the processed non-personally identifiable statistical data will be used for user behavior research, service quality assessment and platform function iteration. These statistical analysis activities help us continuously optimize the website interface, adjust product display logic, and improve overall platform operation efficiency, to bring you a better shopping experience when you “SHOP NOW” and grab your auto gear today on www.motoraccsdirect.com.

2.3 Compliance and Legal Obligation Performance

In the event that we receive formal legal requests from judicial organs, regulatory authorities or law enforcement agencies in accordance with legally specified procedures, we may provide your relevant personal information strictly within the scope required by laws and regulations, to cooperate with judicial investigations, fulfill statutory tax declaration obligations, respond to administrative supervision inspections, and meet other mandatory legal compliance requirements. We will never provide your personal information to any third party beyond the legal requirements without legal authorization or your explicit consent.

3. Data Retention and Storage

We will only retain your personal information for the period strictly necessary to achieve the purposes specified in this Privacy Policy. For different types of information, we set differentiated reasonable retention periods:

  • For account basic information, we will retain the data during the entire period when your user account remains active, and we will delete or anonymize your personal account information within 30 working days after you submit a valid account cancellation application.
  • For transaction logs and order related information, we will retain these data for at least 7 years in accordance with the requirements of Australian commercial accounting and tax supervision regulations, and we will safely delete or anonymize these data after the statutory retention period expires.
  • For the information we collect for security risk control and statistical analysis purposes, we will delete the original personal identifiable information immediately after completing the corresponding analysis work or risk verification.

Your personal information will be stored on the secure servers located in Australia that meet international information security certification standards. If there is any cross-border transmission of your personal information in special circumstances, we will strictly comply with all legal requirements for cross-border data transmission, ensure that the receiving location has sufficient data protection level, and sign a data protection agreement with the data receiver to fully protect your personal information rights and interests.

4. Third Party SDK and Data Sharing

To ensure that all functions of our website can run stably and efficiently, we integrate a small number of third-party official SDKs that meet the global data protection requirements, including but not limited to Umeng statistics and sharing SDK, Alipay payment SDK and other necessary service components. All these third-party SDKs will only process your personal information within the scope of the authorized purpose we have notified to you, and strictly follow our data protection requirements. We have signed strict data processing agreements with all these third-party service providers, clearly restricting their processing behavior of your personal information, and prohibiting them from using your personal information for any purposes unrelated to the services they provide.

We will never sell, rent or trade your personal information to any unrelated third party for commercial marketing purposes without your explicit separate consent. In the limited cases where data sharing is necessary, we will fully inform you of the type, scope and purpose of the shared personal information, and obtain your prior explicit confirmation before proceeding.

5. Your Rights and Choices

As a user of our platform, you enjoy the following complete personal information rights under applicable data protection laws:

  1. ‌Access Right‌: You can log in to your personal account at any time to view all your personal information stored on our platform, including your account details, historical order records, saved shipping address and other relevant information.
  2. ‌Correction and Update Right‌: If you find that your stored personal information is inaccurate or not up to date, you can directly modify and update the relevant content on the account settings page, or contact our customer service team to assist you in completing the correction.
  3. ‌Deletion Right‌: You have the right to request us to delete your personal information we hold at any time. After we verify your identity, we will complete the deletion operation within the time specified by law, except for the information we are required to retain by mandatory legal provisions.
  4. ‌Withdrawal of Consent Right‌: You can withdraw the authorization and consent you previously granted to us for processing your personal information at any time, for example, turning off the location permission, or closing the personalized recommendation function. Please note that after you withdraw certain consents, some specific functions of our website may not be able to provide you with normal services, but this will not affect the transaction processing and order fulfillment operations that have been completed before the consent is withdrawn.
  5. ‌Account Cancellation Right‌: You can submit an account cancellation application at any time. After completing the identity verification, we will process your application promptly, and delete all your personal information in accordance with legal requirements, except the information that needs to be retained in accordance with mandatory regulatory provisions.

If you need to exercise any of the above rights, you can contact our data protection team by sending an email to fernly@motoraccsdirect.com, and we will respond to your legitimate request within no more than 30 days after verifying your user identity.

6. Minor Protection

Our e-commerce platform is a professional website for selling auto accessories and related products. We do not intentionally collect any personal information from minors under the age of 16. If we accidentally collect the personal information of a minor without the explicit consent of their guardian, we will take immediate measures to permanently delete the relevant information from our servers. If you are a guardian and find that your minor child has provided personal information to us without your consent, please contact us immediately, and we will complete the relevant information processing as soon as possible.

7. Privacy Policy Updates

We may appropriately update the terms of this Privacy Policy from time to time to adapt to the adjustment of new service functions, changes in legal regulatory requirements, and optimization of business operation needs. After we update the new version of the Privacy Policy, we will prominently notify you on the homepage of www.motoraccsdirect.com, and the new revised terms will take effect within 7 working days after the notification is issued. If you continue to use our website services after the effective date of the new version of the policy, it means that you agree to the revised updated terms. If you do not agree to the content of the updated policy, you can choose to stop using our website services and apply for cancellation of your account.

8. Contact Us

If you have any questions, comments, complaints or suggestions about this Privacy Policy, or need to submit a request related to personal information protection, please contact us through any of the following methods:

  • Company Name: MOTOR ACCESSORIES DIRECT PTY LTD
  • Contact Address: Unit 6, 54–60 Industry Drive, Tweed Heads South, NSW 2486, Australia
  • Contact Phone: +61 7 5522 2022
  • Contact Email: fernly@motoraccsdirect.com

We will respond to your consultation within 2 working days after receiving your message, and try our best to resolve all your personal information protection related issues properly. If you are not satisfied with our final response, you also have the right to submit a complaint to the local data protection regulatory authority.

At MOTOR ACCESSORIES DIRECT PTY LTD, we always regard the protection of your personal information as our top priority, and we will continue to take strict technical and organizational security measures to safeguard your personal information security, so that you can browse our full range of practical, durable car small tools and complete every shopping on www.motoraccsdirect.com with absolute peace of mind.